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FAQ: Air Traveler's Handbook 4/4 [Monthly posting] |
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surfaces. The MD-11 and some MD-80s are examples of glass-cockpit planes that aren't fly-by-wire. Overbooking The airline practice of selling more tickets than there are seats on the aircraft. Airlines like to fly full flights, the fuller the better. Since on any given flight there are likely to be one or two no-shows, the airlines tend to oversell the flight to compensate. If more people show up than there are seats, the airline will first ask for passengers to voluntarily give up their seats in exchange for an incentive of the airline's choosing (e.g., typically a free round trip ticket), and then if there aren't enough volunteers, the airline will involuntarily bump some of the passengers. DOT rules specify how the airlines must compensate involuntarily bumped passengers. Blackout Days during which a special fare does not apply. Usually days with heavy traffic, such as the day right before a holiday. DOT US Department of Transportation Codes Every scheduled airline has a two character code, and most also have a three-character code. For example, United Airlines is UA, USAir is US, and Southwest is WN. Most charter airlines have two- character codes, and some have three-character codes. Some airlines share their two-character codes, and some airlines have more than one code. Airports have three-character designations, with BOS for Boston, PIT for Pittsburgh, and EWR for Newark, among others. Code-sharing Some airlines have "code-sharing" agreements with other airlines, in which each airline may list flights on the other airline under their own "code". Thus, when consumers purchase tickets from an airline, the actual flight (or some segments of the flight) may be on an entirely different carrier. These agreements typically arise as special arrangements linking the routes of a US airline with a foreign carrier. For example, United Airlines and Lufthansa, USAir and British Airways, American Airlines and South Africa Airways, etc. Travel on code-share flights is eligible for frequent flyer miles on either airline. ARC Airline Reporting Company. A travel agency must be ARC approved before it can issue tickets. When a customer pays a travel agent for tickets, the travel agent sends the money to the ARC, which acts as a clearinghouse for the airlines. ---------------------------------------------------------------- Subject: [4-6] Other Sources of Information The best source of information is the US Department of Transportation. All carriers must file their fares with them for tariff purposes. A variety of companies publish rate guides based on the US Department of Transportation files. The subscription prices are a bit steep, but your library may have some. The Travelers' Tales Travel Resource Center provides travelers with current information on international news, weather, discounted air tickets, access to Internet travel newsgroups, currency rates and where and how to use credit cards, and much more. The Travel Resource Center was created by O'Reilly & Associates as an informational companion to their Travelers' Tales books. The Travel Resource Center is a free service, and can be accessed through the Global Network Navigators' Marketplace section. (To view GNN or the Travel Resource Center you must be able to support the WWW [World Wide Web] browser. The URL for the TRC is http://gnn.com/gnn/meta/travel/index.html) To obtain a free subscription to GNN, send an email message to: info@gnn.com. Additional information about this free service can be obtained by writing to Allen Noren. The rec.travel Library is available by anonymous ftp from ftp.cc.umanitoba.ca:/rec-travel. A WWW server for the library is ftp://ftp.cc.umanitoba.ca/rec-travel/README.html ---------------------------------------------------------------- Subject: [4-7] Further Reading Consumer Reports Travel Letter $39/yr, monthly Subcription Department Pox 51366 Boulder CO 80321-1366 800-234-1970 Backissues cost $5 and may be ordered from Consumers Reports, PO Box 53016, Boulder, CO 80322-3016. Best Fares Magazine: Covers air fares, hotels, car rentals, etc. Includes a TravelAmerica half-price hotel book and coupons for reduced airfares. Published monthly. Consumer Edition: $58/year Corporate Edition: $78/year (includes hidden cities in airfares) Best Fares, Inc. 1111 W. Arkansas Lane, Suite C, Arlington, TX 76013, or PO Box 171212, Arlington, TX 76003 800-635-3033 or 800-880-1234 or 817-261-6114 or 817-543-0538 Travel Unlimited: (World-wide courier flight information and travel tips.) $25/year, monthly Box 1058 Allston, MA 02134 Official Airline Guide, Pocket Edition: Includes a free subscription to their "Frequent Flyer" magazine. $82/year 1-800-323-3537 American Express Sky Guide: $45/year (12 issues) 1-800-678-6738 x111. Skyguide, PO Box 5146, Harlan, IA 51593-2646 Value-Season Traveler Newsletter of travel discounts and special promotions. Each issue also includes several helpful travel tips. $48/year (12 issues, 12-16 pages per issue). 40% off ($28) for readers of the FAQ. Sample issue available for $2 postage and handling. On the Go Publishing, PO Box 091033, Dept 1108B, Columbus, OH 43209 Email: hchodnof@freenet.columbus.oh.us Air Transport World: Magazine for the airline industry (not a frequent flyer guide). $50/year ATW Box 96732 Chicago, IL 96732 Citizens for Improved Air Travel PO Box 9200 Washington DC, 20077-7512 202-873-4209 [Lobbying group?, but newsletter has some articles of interest.] InsideFlyer $33/year ($55/2-years), 12 issues. Outside the US add $5/year. 800-333-5937 4715-C Town Center Drive Colorado Springs, CO 80916-4709 719-597-8880 (You can also subscribe by sending email to InsideFlyer@enews.com or calling 1-800-403-NEWS.) The Official Frequent Flyer Guidebook - 2nd Edition, 320 pages. Information about airline, credit card, hotel, and car rental programs. Published by AirPress (publisher of InsideFlyer) $14.99 plus $3 shipping in US ($5 in Canada/Mexico, $7.50 elsewhere) 1-800-487-8893 Some articles from InsideFlyer can be viewed at no charge on "The Electronic Newsstand, a service which collects articles, editorials, and table of contents from over 100 magazines and provides them to the Internet community. The Electronic Newsstand is accessible by Gopher at gopher://gopher.internet.com:2100/ The direct URL is gopher://gopher.enews.com:2100/11/travel/publications/flyer or by telnet to gopher.internet.com (userid "enews", no password). For more information, write to staff@enews.com. Michael Wm. McColl, "The Worldwide Guide to Cheap Airfares", 5th edition, Insider Publications, 1994. 256 pages, ISBN 0-9633512-1-4, $14.95. To order a copy, write to Insider Publications, 2124 Kittredge Street, 3rd Floor, Berkeley, CA 94704, call 510-276-1532, fax 510-276-1531, or send email to insider@sfnet.com. This book discusses courier travel, charter flights, and bucket shops, and includes extensive listings of courier travel agencies. "Going Places: The High School Student's Guide to Study, Travel, and Adventure Abroad", St. Martin's Press, $13.95. This book is compiled by the Council on International Educational Exchange, and gives information on more than 200 travel programs for students ages 12 to 18. The European Travel Commission's 1994 guide to planning a trip to Europe is available for free from European Planner/Dept. A, Box 1754, New York, NY 10185. For the "European Planning & Rail Guide", send $1 to BETS Planning Guide, Budget European Travel Service, 2557 Meade Court, Ann Arbor, MI 48105. For a free copy of "101 Tips for Adventure Travelers", call 1-800-873-5628, or write to 101 Tips, Overseas Adventure Travel, 349 Broadway, Cambridge, MA 02139. For a free copy of Northwest Airlines' Travel Tips booklet, call 1-800-358-3100. For a free copy of "Discover America: A Listing of State and Territorial Travel Offices of the United States", send a self-addressed, stamped envelope to Discover America, c/o Travel Industry Association of America, Dept. A, 1133 21st Street, NW, Washington, DC 20036. It includes a comprehensive list of tourist offices and phone numbers. Many tourist offices will send you free maps and travel guides. Marcus L. Endicott, "The Electronic Traveler: Directory of Tourism Information Sources", 1994. 130 pages, spiral bound, $50 postpaid. Available from M. L. Endicott, P.O. Box 20837, Saint Simons Island, Georgia 31522-0437, USA. You can reach the author by email at mendicott@igc.apc.org. Forword by Steven K. Roberts (author of "Computing Across America"). Fairly comprehensive listing of online sources of travel information. Includes a list of numerous BBS systems in addition to the usual Internet sources of information. Also has descriptions of the offerings of the propietary online systems, computer reservation systems, and so on. If you like reading FAQs, it has the same feel as would a FAQ of online travel information sources. ---------------------------------------------------------------- Subject: [4-8] Phone Numbers Included in this FAQ If the toll free number is incorrect, do me a favor and call 1-800-555-1212 to get the correct 800 number, and send me email with the correction. 800 number information is also available from http://www.att.com Three or four of these numbers change every year. Note that toll free numbers are valid only within the USA (sometimes in Canada). 800 Information 800-555-1212 A-1 International Courier (Miami) 305-594-1184 AAdvantage (American) Frequent Flyer Miles 800-882-8880 ALM Antillean Airline Reservations 800-327-7230 AT&T Reward Program Frequent Flyer Miles (Phone) 800-7-REWARD AUSTRAVEL Consolidator 415-781-4329 AUSTRAVEL Consolidator 415-781-4358 fax AUSTRAVEL Consolidator 800-633-3404 Aer Lingus Reservations 800-223-6537 Aero California Reservations 800-258-3311 Aero Cancun Reservations 305-526-5341 Aero Costa Rica Reservations 800-237-6274 AeroMexico Reservations 800-237-6639 Aeroflot Reservations 800-995-5555 Aerolineas Argentinas Reservations 800-333-0276 Aeromar Reservations 800-950-0747 Aeroperu Reservations 800-255-7378 Aeroperu Reservations 800-327-7080 Air Afrique Reservations 800-456-9192 Air Aliance Reservations 800-869-9000 Air Alma Reservations 800-463-9660 Air Antillean Reservations 800-327-7230 Air Aruba Reservations 800-882-7822 Air Canada Frequent Flyer Miles 800-361-8253 Air Canada Reservations 800-776-3000 Air China Reservations 212-371-9898 Air Europa Reservations 212-888-7010 Air Facilities Courier (Miami) 305-477-8300 Air France Reservations 800-237-2747 Air Gaudeloupe Reservations 800-522-3394 Air India Reservations 800-223-2250 Air India Reservations 800-223-7776 Air Italia Reservations 88-228-5730 Air Jamaica Reservations 800-523-5585 Air Lanka Reservations 800-421-9898 Air Margarita Reservations 800-326-0339 Air Mauritius Reservations 800-537-1182 Air Metro Reservations 800-871-1000 Air Midwest Reservations 913-537-1305 Air Miles Program Frequent Flyer Miles 800-222-2AIR Air Nevada Reservations 702-736-8900 Air New Zealand Reservations 800-262-1234 Air New Zealand Reservations 800-262-2468 Air Niugini Reservations 714-752-5440 Air North America Reservations 838-792-4982 Air Pacific Reservations 800-417-2236 Air Panama Reservations 800-272-6262 Air Paraquay Reservations 800-677-7771 Air Peru Reservations 800-777-7717 Air Posta Reservations 305-871-3360 Air Trails Reservations 408-757-5144 Air UK Reservations 201-890-1796 Air Vantage Reservations 800-279-9383 Air Wisconsin Reservations 414-739-5123 AirHitch Consolidator 212-864-2000 AirPress InsideFlyer/FF Guidebook 800-487-8893 AirTech Consolidator 800-575-TECH Airbrokers Consolidator 415-397-4767 fax Airbrokers Consolidator 800-883-3273 Airfares for Less Bargain Travel Agency 800-AIR-FARE Airianka Reservations 800-421-9898 Airlines Antitrust 800-854-7264 Airways International Reservations 305-876-0170 Alaska Airlines Frequent Flyer Miles 800-654-5669 Alaska Airlines Reservations 602-921-3100 Alaska Airlines Reservations 800-426-0333 Alaska Island Air Reservations 907-772-4222 Alitalia Reservations 800-223-5730 All Nippon Airways Reservations 800-235-9262 Aloha Airlines Frequent Flyer Miles 800-486-7277 Aloha Airlines Reservations 800-367-5250 Am. Soc. of Travel Agts Complaints and Compliments 703-739-2782 AmEx Membership Miles Frequent Flyer Miles 800-AXP-MILE AmEx Sky Guide Newsletter 800-678-6738 x111 America West Frequent Flyer Miles 800-247-5691 America West Reservations 602-693-0737 America West Reservations 800-235-9292 America West Airlines Complaints and Compliments 800-247-5692 American Reservations 817-267-1151 American Reservations (Dom) 800-433-7300 American Reservations (Itl) 800-624-6262 American Reservations/Main 800-223-5436 American Airlines Complaints and Compliments 800-967-2000 American Airlines Flight Information 800-223-5436 American Express Student Travel Vouchers 800-582-4800 American Express Student Travel Vouchers 800-582-5823 American Trans Air Discount Airline 800-225-2995 American Trans Air Discount Airline 800-382-5892 American Trans Air Reservations 800-225-2995 Aspen Airways Reservations 303-320-4747 Austral Airlines Reservations 305-823-4368 Austrian Air Reservations 800-843-0002 Avensa-Venezuelan Reservations 800-283-6727 Avianca Reservations 800-284-2622 Aviateca Reservations 800-327-9832 Avis Car Rental (National Number) 800-331-1212 B A S Airlines Reservations 800-245-3248 BFI Mark Air Reservations 800-627-5247 BWIA International Reservations 800-327-7401 Bahamas Air Reservations 800-222-4262 Balair Reservations 800-322-5247 Bangladesh Biman Reservations 212-967-7930 Bank One Travel Card + Free Tickets 800-694-9596 Bank One Visa Customer Service 800-945-2023 Bankair Commuter Reservations 800-922-7814 Bar Harbor Reservations 207-941-6565 Bemidji Airlines Reservations 281-751-1880 Best Fares Magazine Newsletter 817-261-6114/543-0538 Best Travel Service Consolidator 713-777-4886 fax Best Travel Service Consolidator 713-777-4888 Best Travel Service Consolidator 800-800-4788 Big Sky Northwest Reservations 406-245-9449 Branson Airlines Reservations 800-422-4AIR British Airways Frequent Flyer Miles 800-955-2748 British Airways Reservations 800-AIR-WAYS (247-9297) British Midland Reservations 800-247-9297 Budget Car Rental (National Number) 800-527-0700 Buffalo Airways Reservations 817-752-6855 Bush Air Reservations 907-543-2424 Business Express Reservations 203-623-5168 CIEE International Student ID Card 800-438-2643 Canadian Frequent Flyer Miles 604-270-7587 Canadian Air Reservations 800-426-7000 Carnival Airlines Discount Airline 800-437-2110 Carnival Airlines Discount Airline 800-8-AIR-FUN Carnival Airlines Reservations 800-8-AIR-FUN Casino Express Reservations 702-738-6040 Cathay Pacific Reservations 415-982-3242 Cathay Pacific Airways Reservations 800-233-2742 Cayman Airways Reservations 800-422-9626 Center for Disease Ctrl It'l Health Info FaxBack Srvc 404-639-3311 Center for Disease Ctrl It'l Health Information 404-332-4559 Cheap Tickets Consolidator 800-377-1000 Chicago Express Reservations 800-264-3929 China Airlines Reservations 800-227-5118 China Estrn Airlines Reservations 213-384-2703 Citizens Consular Srvcs US State Department 202-647-3444 Citizens Emergency Ctr US State Department 202-647-5225 City Link Courier (LA) 213-410-9063 Compu$erve Online CRS 800-848-8199 Consumer Rpts Trvl Ltr Newsletter 800-234-1970 Continental Frequent Flyer Miles 713-952-1630 Continental Reservations 404-436-3300 Continental Reservations (Dom) 800-525-0280 Continental Reservations (Itl) 800-231-0856 Continental Airlines Complaints and Compliments 712-987-6500 Continental Express Reservations 207-941-6565 Copa Reservations 800-FLY-COPA Council Charter Consolidator 800-800-8222 Council Travel (CIEE) Student Travel Agency 800-800-8222 Courier Travel Service Courier (NY) 516-763-6898 Courier Travel Service Courier (NY) 718-244-0101 Courier Travel Service Courier (NY) 800-922-2359 Crossroads It'l Courier (LA) 213-643-8600 Delta Frequent Flyer Miles 800-323-2323 Delta Lost 'n Found 404-714-7101 Delta Reservations 404-765-5000 Delta Reservations 800-THE-WEST (843-9378) Delta Reservations (Dom) 800-221-1212 Delta Reservations (Itl) 800-241-4141 Delta Airlines Complaints and Compliments 404-765-2600 Delta Airlines Flight Information 800-DAL-1999 Discount Travel Itl Courier 212-362-8113 Dollar Car Rental (National Number) 800-421-6868 Dominicana Reservations 800-635-3560 Dominicana Airlines Reservations 800-327-7240 East-West Express Courier (NY) 516-561-2360 Eastern Express Reservations 207-941-6565 Ecuatoriana Reservations 800-328-2367 Egyptair Reservations 800-334-6787 El Al Israel Airlines Reservations 800-223-6700 Emirates Reservations 800-777-3999 Entertainment Books W/Discount Coupon (Continental) 800-445-4137 Entertainment Books W/Discount Coupon (Continental) 800-521-9640 Entertainment Books W/Discount Coupon (United) 800-513-6000 Ethiopian Reservations 212-867-0095 Euram Tours Consolidator 800-848-6789 FAA Complaints and Compliments 202-366-2220 Faucett Peru Reservations 800-334-3356 Federal Trade Comm. Telemarketing Travel Fraud 202-326-2222 Finn Air Reservations 800-950-5000 Finnair Reservations 800-950-5000 First Bank Visa Northwest Affinity Card 800-948-8300 Garuda Indonesia Reservations 800-342-7832 Gateway Express Courier (San Francisco) 415-344-7833 Global Access Consolidator 800-283-5333 Guide Books Guide to Courier Travel 800-344-9375 Gulf Air Reservations 800-438-4853 Halbart Courier (NY) 718-656-8189 Halbart Courier (NY) 718-656-8279 Halbart Courier (NY) 718-995-7019 Hawaiian Airlines Frequent Flyer Miles 800-367-7637 Hawaiian Airlines Reservations 800-367-5320 Hertz Car Rental (National Number) 800-654-3131 IBC Courier (NY) 718-262-8058 IBC Pacific Courier (LA) 310-607-0125 ISE $20 Rebate/Citibank 800-255-7000 Iberia Reservations 800-772-4642 Icelandair Reservations 800-223-5500 IntraTours Consolidator 713-952-0662 IntraTours Consolidator 713-952-2631 fax IntraTours Consolidator 800-334-8069 It'l Student Exchange Student Travel Agency 602-951-1177 It'l Student Exchange Student Travel Agency (Dom) 800-255-7000 It'l Student Exchange Student Travel Agency (Itl) 800-255-8000 Japan Air Lines Reservations 800-525-3663 Jet South Reservations 800-JET-SOUTH Jupiter Air Courier (LA) 310-670-5123 Jupiter Air Courier (NY) 718-341-2095 Jupiter Air Courier (NY) 718-656-6050 KLM Reservations 800-374-7747 KLM Reservations 800-777-5553 Kelly Monaghan Insider's Guide to Courier... 800-356-9315 Kenya Reservations 212-832-8810 Kiwi International Discount Airline 800-538-5494 Kiwi International Discount Airline 908-353-3232 Kiwi International Reservations 908-353-3232 Korean Air Reservations 800-421-8200 Korean Air Reservations 800-438-5000 Kuwait Reservations 800-4-KUWAIT LAB League of American Bicyclists 800-288-BIKE (= 2453) LACSA Reservations 800-225-2272 LOT Polish Reservations 800-223-0593 LTU Int Airways Reservations 800-888-0200 Ladeco Reservations 800-825-2332 Lan Chili Reservations 800-735-5526 Line Haul Services Courier (Miami) 305-477-0651 Lloyd Aero Bollviano Reservations 305-374-4600 Lufthansa Reservations 800-645-3880 MCI Long Distance FF Miles 800-755-2172 MGM Grand Air Reservations 800-933-2646 Malaysia Airlines Reservations 800-421-8641 Malev Hungarian Reservations 212-757-6480 Malev Hungarian Reservations 800-223-6884 Martinair Holland Reservations 800-366-4655 Mexicana Frequent Flyer 800-531-7901 Mexicana Reservations 800-531-7921 Middle East Reservations 800-664-7310 Midnight Express Courier (LA) 310-673-1100 Midway Airlines Discount Airline 800-446-4392 Midway Airlines Reservations 800-446-4392 Midway Airlines Reservations 800-621-5700 Midwest Express Frequent Flyer Miles 800-452-2022 Midwest Express Reservations 414-747-4769 Midwest Express Airlns Reservations 800-452-2022 Morris Air Reservations 801-483-6464 National Car Rental (National Number) 800-328-4567 National Airlines Discount Airline 800-949-9400 Nigeria Reservations 212-935-2700 Nippon Travel Consolidator 800-662-6236 Northwest Airlines Travel Tips Booklet 800-358-3100 Northwest Airlines Cargo Service 800-692-2746 Northwest Airlines Complaints and Compliments 612-726-2046 Northwest Airlines Flight Information 800-225-2525 Northwest Airlines Flight Information 800-441-1818 Northwest Airlines Frequent Flyer Miles 800-447-3757 Northwest Airlines Frequent Flyer Miles 800-327-2881 Northwest Airlines Frequent Flyer Miles 800-435-9696 (old) Northwest Airlines Packages 800-727-1400 Northwest Airlines Reservations 612-726-1234 Northwest Airlines Reservations (Asian Language) 800-692-2345 Northwest Airlines Reservations (Dom) 800-225-2525 Northwest Airlines Reservations (French Language) 800-345-7458 Northwest Airlines Reservations (German Language) 800-345-7414 Northwest Airlines Reservations (Itl) 800-447-4747 Northwest Airlines Reservations (Spanish Language) 800-345-7411 Northwest Airlines TDD/TT Number 800-328-2298 Northwest Airlines VIP Same-Day Package Service 800-638-7337 Now Voyager, Inc. Courier (NY) 212-431-1616 Ntnl Fraud Info Center Suspicious Travel Offers 800-876-7060 OAG FlightCall Flight Information 900-786-8686 OAG Flightdisk Flight Information 708-574-6565 fax OAG Flightdisk Flight Information 800-323-3537 OAG Internet Flight Information Starter Kit 800-323-4000 OAG Pocket Flight Guide Flight Information 800-DIAL-OAG (342-5624) Olympic Airways Reservations 800-223-1226 Overseas Tours Consolidator 800-878-8718 Overseas Travel Advntr Free Tips 800-873-5628 Pacific Coast Air Reservations 800-426-5400 Passenger's Choice Consolidator 800-666-1026 Passport Services US State Department 202-647-0518 Philippine Airlines Reservations 800-IFLY-PAL (435-9725) Polish Air-Lot Reservations 800-223-0593 Polynesian Reservations 800-592-7100 Price Club Travel Commission Rebater 800-800-8505 Private Jet Reservations 800-546-7571 Prodigy Online CRS 800-822-6922 Qantas Airways Reservations 800-227-4500 Reno Air Discount Airline 800-736-6247 Royal Air Maroc Reservations 212-750-6071 Royal Jordanian Reservations 800-223-0470 Royal Tonga Reservations 800-486-6426 SAS Scandinavian Air Reservations 800-221-2350 SKY BUS Reservations 800-755-9287 STA Travel Consolidator 800-777-0112 Sabena Reservations 800-955-2000 Sabena World Reservations 800-950-1000 Saudia Arabian Airlines Reservations 800-472-8342 Silk Air Reservations 800-745-5247 Singapore Airlines Reservations 800-742-3333 South African Reservations 800-722-9675 Southwest Reservations 800-531-5601 Southwest Reservations 800-IFLY-SWA (435-9792) Southwest Reservations (TDD) 800-533-1305 Southwest Airlines Complaints and Compliments 214-904-4000 Sunline Express Holidays Consolidator 800-786-5463 Swissair Reservations 800-221-4750 TAP Air Portugal Reservations 800-221-7370 TNT Chicago (?) Courier (Chicago) 312-453-7300 TNT San Fransisco Courier (San Francisco) 415-692-9600 TWA Complaints and Compliments 914-242-3172 TWA Frequent Flyer Miles 800-221-2000 TWA Frequent Flyer Miles 800-325-4815 TWA Reservations 404-522-5738 TWA Reservations (Dom) 800-221-2000 TWA Reservations (Itl) 800-892-4141 Taca Reservations 800-535-8780 Tan Sasha Honduras Reservations 800-327-1225 Thai Airways Reservations 800-426-5204 Tower Air Discount Airline 800-221-2500 Tower Air Discount Airline 800-34-TOWER (348-6937) Tower Air Reservations 800-348-6937 Travac Consolidator 407-896-0046 fax Travac Consolidator 800-872-8800 Travel Avenue Commission Rebater 800-333-3335 Travel Bargains Bargain Travel Agency 800-872-8385
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